Our first chatbot in Portugal was implemented in the Facebook Messenger of Lisbon City Hall. Scroll down to know more about some of our solutions that have reached the market.
Lisbon City Hall
Challenge: Provide quicker answers to the citizens and automate some of the most repeated conversation. Reroute people to the correct channels for specific queries.
Solution: A chatbot in Facebook Messenger and in a Chatwidget provided by Visor.ai in Lisbon’s City Hall website.
Results: Since Lisbon City Hall started working with Visor.ai and the Chatbot went live, 70% of the conversations are now automated.
When Visor.ai doesn’t know how to answer a question it scales it to a live agent. The live agent can then answer it using Live Chat feature in our Platform.