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Cookie Policy

Last Updated on February 9, 2026

This Cookie Policy explains how Visor.ai, Portugal S.A. (“Visor.ai”, “we”, “us”, “our”) uses cookies and similar tracking technologies on our website at https://www.visor.ai 

We use cookies and similar technologies to operate our Website, provide important features and functionalities, improve your browsing experience, analyse how you use our Website, and deliver relevant advertising. This Cookie Policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal data.

By continuing to use our Website, you consent to our use of cookies in accordance with this Cookie Policy and applicable law, including Regulation (EU) 2016/679 (GDPR) and the ePrivacy Directive (Directive 2002/58/EC as amended).

  1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, smartphone, or other device when you visit a website. They contain information that is transferred to your device's hard drive and stored by your web browser. Cookies are widely used to make websites work more efficiently and to provide information to website owners.

Cookies typically contain:

  • A unique identifier assigned to your device

  • The name of the website that set the cookie

  • Information about your browsing activity and preferences

  • An expiration date that determines how long the cookie will remain on your devices

Types of Cookies by Duration:

  • Session Cookies: Temporary cookies that are deleted when you close your browser. They help websites remember your actions during a single browsing session.

  • Persistent Cookies: Cookies that remain on your device for a set period (or until you delete them manually). They remember your preferences and actions across multiple browsing sessions.

Types of Cookies by Origin:

  • First-Party Cookies: Set directly by Visor.ai on the domain you are visiting.

  • Third-Party Cookies: Set by external services or partners (such as analytics providers, advertising networks, or embedded content providers) on domains other than visor.ai.

  1. Why We Use Cookies

We may use cookies for several important purposes:

2.1 Essential Website Functionality

To enable core features and ensure the Website operates correctly, including:

  • Security and fraud prevention

  • Network management and load balancing

  • Remembering your cookie consent preferences

  • Protecting against bot activity and malicious requests

  • Enabling form submissions and user authentication

2.2 Performance and Analytics

To understand how visitors use our Website and improve performance. Until you allow analytics, or if you reject it, this is measured anonymously, with no cookies, no identifier and nothing stored on your device. It includes:

  • Analysing visitor traffic patterns and behaviour

  • Identifying popular pages and content

  • Detecting and troubleshooting technical issues

  • Measuring website performance (page load times, errors)

  • Testing new features and improvements

2.3 Marketing and Advertising

To deliver relevant marketing content and measure campaign effectiveness:

  • Measuring the performance of advertisements

  • Delivering targeted advertising on social media and other platforms

  • Understanding which marketing channels are most effective

  1. Categories of Cookies We Use

We categorise cookies based on their purpose and function. Below is a description of each category and the specific cookies we use:

You can change what you allow at any time.

3.1 Strictly necessary

Needed for the site to work and to keep the contact form free of spam. Always on. Legal basis: legitimate interests (Article 6(1)(f) GDPR).

NameProviderPurposeDuration
visor_consentvisor.aiRemembers the choices you made in the cookie banner, and when. It is the only thing stored before you choose.12 months
visor_internalvisor.aiStored only on the devices of Visor's own team, when they open a page with ?internal=1. From then on the site sends nothing to its analytics tools from that browser, so Visor's own visits are not counted.Until removed
cf.turnstile.uCloudflare TurnstileSet by Cloudflare Turnstile, the spam check of the contact form, inside its own frame on the contacts page: it helps the check tell a person from a bot. The form cannot be sent without it.Until cleared
3.2 Analytics

Set only if you allow analytics. They tell us which pages and buttons are used, how far pages are read and how fast they load. Legal basis: consent (Article 6(1)(a) GDPR), which you can withdraw at any time in the cookie settings. Without your consent visits are still measured, anonymously: no cookie, no identifier, nothing stored on your device and no recording. Legal basis for that measurement: our legitimate interests in measuring how the site is used (Article 6(1)(f) GDPR).

NameProviderPurposeDuration
ph_phc_*_posthogPostHog (EU)A random identifier that links the pages of one visit and of later visits, with the current visit's state.12 months
ph_phc_*_posthogPostHog (EU)The same identifier and visit state, kept in the browser's storage as well as the cookie.Until cleared
ph_phc_*PostHog (EU)Per-tab keys (such as the window identifier) that keep one visit, and one session recording, together while you move between pages.Session
__ph_opt_in_out_phc_*PostHog (EU)Records that you allowed analytics, so PostHog follows your choice. Removed when you withdraw it.Until cleared
_gaGoogle AnalyticsDistinguishes visitors in Google Analytics, on the live site only.2 years
_ga_QHEKQCHQM9Google AnalyticsKeeps the state of the current visit in Google Analytics, on the live site only.2 years
visor_touchvisor.aiRemembers how you first and last reached the site (the campaign, the referring site and the page you landed on), so that a message you send through the contact form reaches Visor with that context. Kept only with analytics consent.12 months, or until you withdraw analytics consent
_gaGoogle Analytics (demo.visor.ai)Set by the voice agent demo shown on the demos page, which runs on demo.visor.ai: distinguishes visitors of the demo.13 months
_ga_2PCRXF002LGoogle Analytics (demo.visor.ai)Set by the voice agent demo shown on the demos page: keeps the state of the current visit to the demo.13 months
3.3 Session recording and heatmaps

Set only if you allow session recording. Everything typed into forms is hidden from recordings. Legal basis: consent (Article 6(1)(a) GDPR), which you can withdraw at any time in the cookie settings.

The site sets nothing in this category.

3.4 External content

Set by YouTube when a video plays: pressing a video's play mark loads that video from YouTube, and allowing external content lets such videos load without asking. Legal basis: consent (Article 6(1)(a) GDPR).

NameProviderPurposeDuration
ytidb::LAST_RESULT_ENTRY_KEYYouTube (youtube-nocookie.com)Set by YouTube's player once you press play on the company video: keeps the player's own state.Until cleared
YtIdbMetaYouTube (youtube-nocookie.com)Set by YouTube's player once you press play on the company video: a local database the player uses for its settings.Until cleared

  1. Third-Party Technologies and Services

In addition to cookies, we use various third-party technologies and services to operate and improve our Website:

Google Analytics: Web analytics service that tracks and reports website traffic, helping us understand visitor interactions and improve site performance.

Google Tag Manager: Tag management system that allows us to quickly update measurement codes and related code fragments on our Website.

Google Ads / DoubleClick: Advertising platform used for conversion tracking and remarketing campaigns.

LinkedIn Insights: Provides campaign reporting and insights about website visitors for conversion optimisation of LinkedIn ads.

YouTube Embedded Videos: We may embed YouTube videos on our Website. When you play these videos, YouTube may set cookies on your device.

Leadfeeder: B2B visitor tracking tool that identifies companies visiting our Website based on IP addresses.

CookieYes: Cookie consent management platform that manages and records your cookie preferences.

These third-party services may access your device's IP address (processed during your session and often stored in de-identified form), device information (screen size, device type, browser), geographic location (country or region), and preferred language.

  1. How to Manage and Control Cookies

You have several options for managing and controlling cookies:

When you first visit our Website, you will see a cookie consent banner powered by CookieYes. This banner allows you to:

  • Accept all cookies

  • Reject non-essential cookies (analytical and advertising); your visits are then still measured, anonymously, with no cookies and nothing stored on your device

  • Customise your cookie preferences by category

You can change your cookie settings at any time by clicking the CookieYes widget. This will reopen the cookie consent manager where you can update your preferences.

Important: Strictly necessary cookies cannot be disabled through the cookie consent manager as they are essential for the Website to function.

We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our privacy notice by contacting us.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

  1. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Email
privacy@visor.ai

Mail
Visor.ai, Portugal S.A.
Privacy Team
PCI, Creative Science Park Aveiro Region, Via do Conhecimento, 3830-352 Ílhavo, Portugal

For more information about how we collect, use, and protect your personal data, please review our Privacy Policy.

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