Glossarium

The Visor.ai platform tools you use to create and update the knowledge base that improves its AI algorithms.

(Application Programming Interface) is a set of operations and procedures that allow applications to access data or tools from operating systems, other applications, or services.

covers the fields of computing that enable systems to perform tasks and imitate human behaviour.

means carrying out tasks automatically. The term is closely tied to technologies and machines that perform tasks without human intervention.

is the platform a company uses to manage and organise operations that don’t deal directly with customers.

Usually applied to a data input field, case-sensitive means lower-case letters aren’t treated as the same as upper-case ones: “data” isn’t recognised as the same word as “Data” or “DATA”.

is a conversational bot that talks to people by chat. If it uses artificial intelligence, it can understand and learn from the messages it receives.

refers to software or platforms hosted in the cloud (on third-party servers) and available over the internet. With cloud-based services, you don’t have to worry about the maintenance of the servers and other details, as the providers take care of it.

covers the AI disciplines, such as NLP and machine learning, that let bots communicate naturally with their users.

is a Visor.ai API that allows us to integrate our platform with external channels and thus improve the user experience. For example, it is often used to integrate with apps.

also known as Deep Structured Learning, is part of the Machine Learning field that is based on artificial neural networks. It can be supervised, semi-supervised or unsupervised learning.

is a bot that works on email. Visor.ai’s Email Bot reads, categorises and forwards incoming emails to the right departments. It also works out what information is missing and asks the customer for it before passing the case on for processing.

It’s where all your company’s information is kept in one place. At Visor.ai, it lists all the questions your customers have asked, all the answers to those questions, and all the synonyms and compound words relevant to your industry and organisation.

is the tool on the Visor.ai platform that lets your customer service team step in straight away whenever the chatbot can’t answer a question or a more detailed follow-up is needed.

is the ability of a machine to learn from the input it receives, without being explicitly programmed.

(Natural Language Processing) is the area of Artificial Intelligence that allows systems to process human language in written text.

(Natural Language Understanding) is the branch of AI that allows machines to extract information from what has been said or written. NLU focuses on meaning: the context and the intent behind the words.

is a platform that needs little or no technical input, so anyone can use it without technical or programming knowledge.

(Optical Character Recognition) is the technology that gives machines the ability to recognize text in images or documents.

(Robotic Process Automation) is software programmed to perform basic, repetitive tasks automatically on large volumes of data.

are potential customers who have shared their details and asked for more information about your product or service.

(Secure File Transfer Protocol) is a protocol for transferring files over the internet and, on the Visor.ai platform, the tool you use to schedule automatic exports of Analytics and History files.

(SSO) is an authentication system that lets the user access different software with a single set of credentials (user ID).

is the ability of a machine to recognize and respond to spoken human language, as opposed to written language.

(STT) is the technology that enables machines to convert speech (audio) into text.

(TTS) is the technology that enables machines to convert text into speech (audio).

is a conversational bot that communicates by speech rather than text. Chatbots use text messages; voice bots understand and respond to spoken commands.

(Virtual Private Cloud) is an isolated cloud within a public cloud. By having your services in a VPC, you do not share any computing services with other entities.

(Virtual Private Network) is a secure private network encrypted over a public network. VPN data that passes over the public network is not visible to third parties, since it is encrypted.