Technology |

What are Chatbots?

The word Chatbot comes from putting together the words Chat and Robot.
So, it’s a robot that lives in messaging platforms, such as Facebook Messenger.
A Chatbot is available 24 hours a day and answers automatically to questions and actions without the need of a human being.
What are chatbots
what is Artificial Intelligence

What is Artificial Intelligence?

Artificial Intelligence is a wide concept: we use Machine Learning to train our system in specific tasks that need automation and Natural Language Processing so the machine can understand different commands and how to behave
We work with Artificial Intelligence and apply it to help companies automate their interactions. The interactions we are most used to automate are in a Customer Support scope and on Marketing environments.

Chatbots for Customer Support

Chatbots can be applied to different contexts, as for example Customer Support. Companies often deal with numerous and repeated requests from their audience, and because they are repeated it means that they can be automated. We provide a web based solution to help you tackle this problem.
The Knowledge base
We start by creating a Knowledge Base together with the company. This Knowledge Base includes the FAQ’s already available in the company’s website and also their history of interactions (from Facebook Messenger, for example).
Machine Learning and NLP
We apply our technology, which has components of Machine Learning and Natural Language processing, and then becomes able to answer the questions that arrive to your customer support through chat channels.
Continuous Learning
When a question arrives and doesn’t know how to answer it, it scales the question to a live agent, who can then answer the user in our platform. By doing so, the live agent can take the opportunity to teach and automate that same answer for future questions that arrive.
Chatbots for Customer Support


Be where your audience is.
In order for you to better serve your audience, we have developed a webchat that you can easily deploy in different websites, just copy/paste 3 lines of code and have it running.
Our webchat can provide you with secure and encrypted conversations between your audience and your company.

Live chat

Chat is the preferred form of contact. We provide you with a Live Chat feature so when the chatbot doesn’t know the answer, live agents can answer multiple chat questions at the same time whilst increasing the efficiency of your customer service

People prefer to deal their matters using chat instead of calling or writing an email. Nowadays, a live agent can deal with only one phone call or one email at a time at a time, but when it comes to chat, the live agente can answer, in average, 3 different conversations at the same time. That’s why we provide our clients with a Live Chat feature so live agents can answer multiple chat questions at the same time whilst increasing the efficiency of your customer service.

personalize dashboard

Chatbot Builder

There’s more to chatbots than just chat. Use our platform to customize your chat experience using GIFs, image galleries and videos all with an easy drag and drop interface.
The way the chat interface is provided to your audience can make a huge difference on the audience’s behaviour.



Start working together?