Articles Wins GOLD at APCC Best Awards for Second Consecutive Year!

Our Conversational AI solution continues to lead the industry, earning top recognition from the Portuguese Association of Contact Centers.

We are thrilled to announce that has been awarded the GOLD rating at the APCC Best Awards 2024 in the Technology category. This marks the second consecutive year we have received this prestigious accolade, underscoring our ongoing innovation and excellence in AI-driven customer service solutions.

The award was announced on May 22, 2024, at the 21st International Conference of the APCC, held at the Estoril Congress Center. The conference, themed “How will customer and employee experiences change with AI?”, brought together industry leaders to discuss the future impact of AI on customer and employee interactions.

In addition to the award, our CEO, Gianluca Pereyra, who also serves as this year’s APCC Director, had the honour of opening the conference’s morning sessions. His leadership and insights set the tone for a day of forward-thinking discussions and innovations in the AI and customer service space.

The APCC Best Awards recognize organisations that have excelled in the Contact Center industry in Portugal each year. They highlight achievements in strategic, operational, and technological management, as well as human capital, contributing to the sector’s value. The awards are determined by votes and ratings from member companies, ensuring an impartial assessment based on their direct satisfaction with the solutions or services provided.

“We are deeply honoured to receive the APCC Best Award for the second year in a row”, said Gianluca Pereyra, CEO of “This recognition from our peers is a testament to our team’s dedication and relentless pursuit of innovation in customer service automation. We remain committed to pushing the boundaries of what AI can achieve in this field.”

Building on our success, we continue to invest in cutting-edge technologies and have recently launched several new features. Our new Analytics feature provides crucial data to make informed decisions and evaluate the performance of our virtual assistant. Additionally, our Generative AI uploader allows you to use files or “read” websites to gather information and build a solid knowledge base. Our Generative AI Module, utilising Large Language Models like GPT, enables precise instructions to your AI for creating responses, storing information, and generating data, seamlessly adapting to your conversational flow. Lastly, our Language Hub makes it easy to manage the languages your chatbot interacts with, ensuring multilingual chatbots can provide personalised support by adapting to the user’s language preference.

If you’re ready to boost your contact center operations with’s award-winning solution, book a demo today!