Visor.ai’s Conversational AI solution was voted as the top choice among members of the Portuguese Association of Contact Centers in the Technology category.
Lisbon, May 23, 2023 – Visor.ai, a Portuguese software house focused on customer service automation solutions with Artificial Intelligence, has just been awarded the GOLD rating at the 2023 APCC Best Awards in the Technology category. The company’s innovative work and commitment to revolutionizing the customer experience through AI have earned the highest recognition at the recent gala of the Portuguese Association of Contact Centers, thanks to its Conversational AI solution receiving the highest number of votes among members.
APCC Best Awards recognize organizations that have excelled in the Contact Center industry in Portugal each year, whether in strategic, operational, or technological management, as well as in human capital, contributing to the sector’s value. The APCC awards are a direct result of voting and ratings by member companies, ensuring impartiality based solely on their direct satisfaction with the solutions or services presented.
“It is a great honor to receive the APCC Best Award, especially as our solution was voted as the top choice by the companies using it”, says Gianluca Pereyra, CEO of Visor.ai. “This recognition and the demonstrated trust reaffirm our commitment to constantly seek innovation and revolutionize the customer service automation field.”
With a focus on the future, Visor.ai continues to invest in the latest technologies and has introduced several new features. Among them is the new voice audit solution for Contact Centers, leveraging the latest GPT technology for call data analysis and evaluation. This solution allows for the detection of biased language and the examination of the correct implementation of required regulations or internal company policies.
Founded in 2016, Visor.ai is a software company that has developed an intelligent conversation platform for chat, email, and voice channels, catering to organizations seeking to evolve toward customer service and/or internal communication automation. With a team of over 40 employees, a number that continues to grow, the company has provided intelligent communication services for over 50 clients, particularly in the insurance and banking sectors, including the Generali Group, Millennium BCP, and BNP Paribas, boasting a problem resolution rate of over 80% without human intervention.