What are Chatbots?

A chatbot is a virtual assistant designed to maintain natural conversations through a digital platform, such as Facebook Messenger or WhatsApp.

This capability is possible due to AI-based technology and processes that allow human conversation recognition and deliver an appropriate answer.

A chatbot is available 24 hours a day and answers automatically to questions and actions without the need of a human being.

Visor.ai's Technology
what is Artificial Intelligence

What is Artificial Intelligence?

Artificial Intelligence is a broad concept. Is a combination of science and technology engineering.

We use Machine Learning to train our system in specific tasks that need automation and Natural Language Processing. This way, the chatbot can understand different commands and how to behave.

We work with Artificial Intelligence and apply it to help companies automate their interactions. The interactions we are most used to automate are in a Customer Service scope and on Marketing environments.

Chatbots for Customer Service

You can apply Chatbots to different contexts, for example, Customer Service.

Companies often deal with numerous and repeated requests from their audience. This repetition means that you can automate it. We provide a web-based and low-code solution to help you tackle these challenges.

The Knowledge Base
We start by creating a Knowledge Base together with the company. This Knowledge Base includes the FAQs already available on the company’s website and also their history of interactions (from Facebook Messenger, for example).
Machine Learning and NLP
We apply our technology, which has Machine Learning and Natural Language processing components, to the Knowledge Base. After that, Visor.ai's chatbot is ready to answer the questions that arrive at your Customer Service chat and email channels.
Continuous Learning
When a question arrives, and the chatbot doesn’t know how to answer it, it scales the question to a live agent, who can then answer the user in our platform. By doing so, the live agent can take the opportunity to teach the bot, through the Visor.ai platform, and automate that same answer for future questions.
Chatbots for Customer Support


Be where your audience is. To better serve your audience, we have developed a webchat that you can easily deploy on different websites, just copy/paste three lines of code and have it running.

Our web chat can provide you with secure and encrypted conversations between your audience and your company.

Live chat

Chat is the preferred form of contact.

We provide you with a Live Chat feature. So when the chatbot doesn’t know the answer, live agents can answer multiple chat questions simultaneously. This way, you can increase the efficiency of your Customer Service team. 

People don’t want to wait in line for forever.

Nowadays, a live agent can deal with only one phone call or one email at a time. When it comes to chatting, the live agent can answer, on average, three different conversations at the same time. That’s why we provide our clients with a Live Chat feature, so live agents can answer multiple chat questions at the same time while increasing the efficiency of your customer service.

personalize Visor.ai dashboard

Chatbot Builder

There’s more to chatbots than chat. Use the Visor.ai platform to customize your chat experience. Through GIFs, image galleries, and videos, you provide a more dynamic conversation flow. You can do all with an easy drag-and-drop interface.

In sum, the way the chat interface is presented to the public makes a massive difference in your company’s clients’ behavior.

Why Visor.ai

Why Visor.ai

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