Technology | Visor.ai

What are Chatbots?

The word “chatbot” comes from putting together the words chat and robot. In other words, it’s a robot that you can talk to, and it will reply to you.

It lives in messaging platforms, such as Facebook Messenger or WhatsApp. Generally, it’s used for companies to get closer to their clients.

A chatbot is available 24 hours a day and answers automatically to questions and actions without the need of a human being.

What are chatbots
what is Artificial Intelligence

What is Artificial Intelligence?

Artificial Intelligence is a broad concept. We use Machine Learning to train our system in specific tasks that need automation and Natural Language Processing. This way, the chatbot can understand different commands and how to behave.

We work with Artificial Intelligence and apply it to help companies automate their interactions. The interactions we are most used to automate are in a Customer Support scope and on Marketing environments.

Chatbots for Customer Support

You can apply Chatbots to different contexts, for example, Customer Service.

Companies often deal with numerous and repeated requests from their audience. This repetition means that you can automate it. We provide a web-based and low-code solution to help you tackle this problem.

The Knowledge base
We start by creating a Knowledge Base together with the company. This Knowledge Base includes the FAQ’s already available in the company’s website and also their history of interactions (from Facebook Messenger, for example).
Machine Learning and NLP
We apply our technology, which has components of Machine Learning and Natural Language processing, and then Visor.ai becomes able to answer the questions that arrive to your customer support through chat channels.
Continuous Learning
When a question arrives and Visor.ai doesn’t know how to answer it, it scales the question to a live agent, who can then answer the user in our platform. By doing so, the live agent can take the opportunity to teach Visor.ai and automate that same answer for future questions that arrive.
Chatbots for Customer Support
Webchat

Webchat

Be where your audience is. To better serve your audience, we have developed a webchat that you can easily deploy in different websites, just copy/paste three lines of code and have it running.

Our webchat can provide you with secure and encrypted conversations between your audience and your company.

Live chat

Chat is the preferred form of contact.

We provide you with a Live Chat feature. So when the chatbot doesn’t know the answer, live agents can answer multiple chat questions at the same time. This way, you can increase the efficiency of your Customer Service team.

People don’t want to wait in line for forever.

Nowadays, a live agent can deal with only one phone call or one email at a time. When it comes to chatting, the live agent can answer, on average, three different conversations at the same time. That’s why we provide our clients with a Live Chat feature, so live agents can answer multiple chat questions at the same time while increasing the efficiency of your customer service.

personalize Visor.ai dashboard

Chatbot Builder

There’s more to chatbots than chat. Use the Visor.ai platform to customize your chat experience using GIFs, image galleries, and videos. You can do all with an easy drag-and-drop interface.

The way the chat interface is presented to your clients can make a massive difference in their behavior towards your company.

Why Visor.ai

Why Visor.ai

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