Atlantico Europa’s Chatbot Speaks English!
A.L.I.C.E. (Atlantico Live Interactive Chat Experience) – Visor.ai’s solution at Banco Atlantico Europa – now has automatic translations and speaks English.
In 2019, Banco Atlantico Europa implemented a chatbot powered by Artificial Intelligence on the website and the MY ATLANTICO app. The goal was to get closer to customers. So they offer a simple, convenient, and fast service, available 24 hours a day. The chatbot answers most questions related to the management of users’ financial life.
The attractiveness of Portugal as a country to live or invest by foreign citizens has increased exponentially over the last ten years. This growth has led many people to look for a support bank in Portugal and the choice has often fallen on Banco Atlantico Europa.
Every day, potential foreign clients contacted via chat and wrote in English. A.L.I.C.E understood the request or question but answered in Portuguese. This is no longer the case and now it has the possibility to answer in English. What once could keep customers away, now has a solution that helps both the bank and users. Because it allows mutual understanding and better customer service.
A.L.I.C.E’s Latest Improvement
The latest upgrade on Atlantico Europa’s chatbot allowed A.L.I.C.E to speak another language. With the collaboration of the bank with Visor.ai and Unbabel, the bot knows that it is not an interaction in Portuguese and answers in the language in which it was contacted. This facilitates communication and makes the bot multilingual. According to Vasco Pedro, co-founder, and CEO of Unbabel, “Today, customer satisfaction is at the top of the list for companies. Being able to serve customers immediately in their native language represents a great competitive advantage”.
Visor.ai‘s solution thus offers the possibility of translating interactions into other languages in a fast and intuitive manner. Through the API integration of the Unbabel translation tool, it becomes even more complete, allowing companies to improve their chat communications.
If you wish to have an automated customer service with integrated translation, contact Visor.ai.
Unbabel allows companies to communicate with their clients in their native languages, with a scalable translation on any digital channel. The Portuguese startup combines the speed and scale of machine translation with the authenticity of a native speaker. All in all, it’s the combination of Artificial Intelligence and the translations of a global network.
Unbabel has so far raised $91 million in funding. It has over 260 employees distributed throughout its Lisbon headquarters and offices in San Francisco, New York, and Pittsburgh. Major brands such as Facebook, Microsoft, Booking.com and easyJet use Unbabel. With this integration, they increase their customer satisfaction and make their customer support operations more efficient.