In this publication, we tell you a story with a futuristic point of view. You will find several use cases with AI that will be possible in the year 2030.
Come and discover this fantastic automated world!
Every Cloud Has a Silver Lining
2020 became known as “The Year of the Pandemic”. Everything closed. Smaller companies succumbed. Others had a lot of losses for not being in contact with their clients. Still, most tried to innovate.
The coffee shops, which once didn’t sell meals, started to make takeaway and home deliveries. Companies that didn’t have their digital solutions so developed had to invest. They optimized the digital ways of contact with customers and looked for alternatives so that their employees could work from home.
Not surprisingly, it was a year that, despite the chaos, made many companies evolve their technological level. And who says companies, says institutions such as colleges and public services.
My name is Mary, and I will tell you how automated solutions in companies have improved employees’ and consumers’ lives.
AI Use Cases
By 2020, there were already many companies with Artificial Intelligence solutions, such as customer support chatbots.
They aimed to optimize its Customer Service and increase customer satisfaction. At the same time, they optimized their response efficiency. Besides, they increased the commercial leads generated through the campaigns conducted by the chat and email bots.
However, companies also started to integrate these options into their cores.
Internal Support and Human Resources
The implementation of Internal and Human Resources support chatbots facilitated communications between employees and services.
Companies with physical stores generally use the first case. Institutions in which employees working in person need support on how to proceed in certain cases.
2030 AI Use Cases
We’re in 2030.
I have some savings on the side. I managed to put them together with the chatbot’s help that’s in my bank’s app. It gives me personalized recommendations every month. It tells me where I could save and how I can manage my income to achieve my goals.
After years of renting, I could finally think about buying my own house. For that, I went to my bank’s website and talked to the virtual agent. He asked me which house I wanted to buy. I answered him with a link to the realtor. He gave me back the necessary information to apply for credit and start the process. He also warned me that I would have to make life insurance and suggested an insurance company.
With life insurance in mind, I went to talk to the insurance company’s chatbot. I asked for a simulation. He answered that there was a discount if I joined the car insurance. So if I were interested, I would have to send some documents by email to finalize the hiring. So I did.
I sent everything as requested. Who doesn’t like a discount?
It wasn’t necessary to explain my situation or why I was sending those documents. I just had to indicate my process number, which was given to me by the chatbot earlier. In less than two minutes, I received a reply. The life insurance was done.
Public Services and Colleges
Ah! I didn’t tell you. I have a son who got into college this year.
Like other public services, these institutions have always been very traditional. The teaching and treatment of bureaucracies have always been face-to-face, and to solve them, we had to go there. Otherwise, we risked getting lost in an endless list of emails.
Despite having their digital forms, such as platforms and online contact, efficiency was minimal. It wasn’t easy to get a quick response, or the system wouldn’t go down with the increasing influx of users.
Since the pandemic, these institutions had to resort to other solutions. They started teaching through videoconferencing applications, such as Zoom, and the bureaucracies and clarifications started to be performed by the chatbots allocated to the colleges.
With the integration of chat and email bots in their platforms, public services improved their digital contacts and facilitated access to information.
Today, everything is done through the University bot. Registrations, tuition payments, class, and subject exchanges, among others, are examples of actions that can be done through the virtual agent. However, when the cases are more complex, we are directed to a human assistant.
An Automated World
We’re in 2030.
I never thought I’d get to this time, where cars don’t need a driver, cabs are airborne, and I can solve any issue with any company in a few minutes.
Today I took care of the credit to buy a house, the life insurance and the car, the registration, and the tuition of my son’s college. All this through the automated chats and e-mails that the companies have implemented.
The best thing about this is that I didn’t leave the couch.
The Visor.ai Solutions
Visor.ai helps today’s companies that look to tomorrow.
Don’t leave yourself behind and start investing in technological innovation and digital transformation.
Automate the interactions within your company and with your customers with Visor.ai chat and email bots.
Facilitate access to your service and product and see the gains it can bring you. For more information, talk to Visor.ai!