Companies often use chatbots to optimize their Customer Service. However, when they have many employees, the internal processes need a little boost as well. That’s where the internal chatbots may be a great help!
Did you know that chatbots can be used inside a company as well?
In this article, you’re going to learn how internal chatbots can be a tremendous enterprise advantage. Keep reading to learn more!
What are Internal Chatbots?
As the name implies, Internal Chatbots are solutions used within something. In this case, companies. They’re AI solutions that automate internal enterprise processes, like those in HR or the Operations departments.
AI in Internal Chatbots
Like you might have noticed (because we already said it), these solutions use AI or Artificial Intelligence.
Artificial Intelligence is what makes it possible for this kind of bots to understand and respond to users.
The two essential technologies that enable virtual agents to have any kind of human behavior are NLP and ML.
NLP, or Natural Language Processing, is responsible for the bot’s understanding and processing of human languages, like English, Spanish, or Portuguese.
On the other hand, ML or Machine Learning is the area that allows the bot’s self-learning. Through the different interactions with users, the system learns to categorize and arrange the requests and grow its knowledge base.
Learn more about Machine Learning and its different algorithms in the article How Does Machine Learning work in AI Chatbots?
AI Internal Chatbots Use Cases
As we already mentioned, Internal Chatbots act only inside the company, meaning only the organization’s employees have access to it.
That said, enterprises often use this kind of chatbot to optimize their teams’ work and reduce corporative costs.
Big corporations, like banks, insurance companies, telco operators, and others, usually have small branches spread throughout the country or the world.
The larger the company, the more different types of procedures it has associated with it, making it impossible for workers to know all of them.
Not to mention the resources the company has to spend to keep this kind of information updated.
Typically, branch employees have to call the company’s assistance or look for the answer in a manual or PDF. They probably don’t obtain the right solution, which may lead to eventual problems or customer complaints.
Plus, the time they spent searching for an answer is money that the company doesn’t gain.
With a chatbot, all of those worries disappear since it responds instantaneously with the right answer.
This kind of chatbots performs as an instruction manual for your coworkers to lean on. They provide your staff with an always-on knowledge base to consult when they have doubts.
Another use case of these chatbots is in the Human Resources department.
Sometimes it’s difficult, in big companies, to have a quick answer from the HR department.
Maybe you need to take the next day off and you need to inform them, but the answer never arrives.
Well, with a chatbot, your workers don’t need to wait, and that informations is automatically saved on your company’s HR system.
The same happens to other HR processes, like leaves or documentation requests.
Internal chatbots are the Holy Grail of internal communication. We’ll tell you why.
The Amazing Benefits Internal Chatbots Bring to your Company
1) Provides Staff Support
You don’t want your team lost in their tasks without providing them with some helpful tools, right?
The same way you implemented a Frequently Asked Questions list in your website or created some guidelines with procedures in the company, you can now implement a chatbot to help your team daily.
2) Enables Quicker Responses
Chatbots are really time-saving since you ask a question and get an answer right away.
This quickness saves your employees time and efficiently solves their doubts.
Have you ever been frustrated when not finding an answer you were looking for and ended up quitting your intent? No more need for that.
3) Enhances Enterprise Unity
Besides being a great help, chatbots can also be fun.
They can provide your team with detailed answers and send some alerts and information.
To send notifications to your employees, you may use the Broadcast feature.
This way, you can power the engagement with your employees, assist them in times of need, and send some quick notifications to wish them a good day.
You choose. We can only tell you that chatbots can be beneficial in maintaining your employees happy.
4) Easy Integration with Internal Platforms
Chatbots are typically set up in platforms that the employees use every day, like the company’s website or the intranet.
This way, there’s no forcing them to adapt to even more platforms.
Also, internal chatbots are a way to combine all answers in one place.
5) Connects Different Departments Within the Company
In big companies, people from different departments and demographic regions don’t always communicate.
Also, in cases like banking or insurance companies, there’s the headquarters and other small agencies spread across the country. And most of the time, there’s no strong communication between all of them.
Having a chatbot inside the company, besides solving those connecting issues, can combine knowledge from the different areas, concentrating all the available information in one place.
6) Increases Your Employees Engagement Level
A chatbot is a virtual agent that answers directly to questions. So, instead of spending several minutes (or hours) trying to find an answer somewhere in the office or calling someone, people can go to the chatbot and ask directly.
As you could see, chatbots are a powerful tool because they can serve many purposes and intentions.
If you’re interested in acquiring one of these fantastic communication tools, Visor.ai can help you! It’s quick and easy, and you don’t need to code.
Design: Marta Ramos; Text Edition: Filipa Perdigão